Chatrium Niseko Japan

Wonderful staff who helped us with booking our ski rentals and ferried us to and fro ski resorts. It's almost like our personal transport since it's low season I guess. Everyone was friendly and respectful. We had some hiccups with ski lesson booking which would have ruined our entire holiday if not for the helpful front desk staff. We managed to rebook and do another activity. Even on the day we checked out they arranged shuttle to ski resort and helped with ski return and luggages. The apartment was warm and stocked well. We had our lunches at the hotel cafe and plenty of choices for dinner in 5 mins walk.

Chatrium was in a great location in the village for shops and convenience stores, with a Lawson a few mins in one direction and Seicomart a few mins in other. The hotel shuttle ran a frequent service to/from the gondola station up the hill, and collected us upon arrival at Welcome Centre once I phoned them. The room and bathroom were reasonably spacious and very clean. Kitchen had good amenities. Beds were very comfortable but unfortunately the main sofa was broken, so it sagged into the middle. For skiers, the large boot room and lockers were great, and the Rhythm rental outpost was handy for returning our gear at checkout. Loved both Temporada and Green Farm cafe, food was excellent at both. And hugely appreciated the few groceries that were provided on arrival, it was unexpected but meant we had provisions for breakfasts which was very thoughtful. Lastly the view of Mount Yotei from our balcony on 5th floor was magnificent !

The free car park is just below the hotel which is very convenient during the cold weather. There is also a well covered area foe unloading your luggage at the porch on street level. The reception staff is awesome, he even helped to bring the luggage up to the room. The room is large and comfortable with a kitchenette with microwave, coffee maker, full kitchen utensils neatly kept in a very well designed kitchen counter. I had a very nixe view , however it was cloudy and snowy. There is a laundry room along the hallway with 3 washing machines and dryers which came in very handy. Location of the property is easy to spot, along the main road.

location to restaurants and supermarket, shuttle to and from slopes, lockers and boot racks available on ground floor, all very convenient

Everything about chatrium niseko was perfect! Perfect location in hirafu close to bus stops, grocery stores, retail shops and the gondola! Hotel shuttle buses were fantastic, staff were super friendly and always helpful including helping us book a cab to Kutchan after checkout. Additionally the studio room was so comfortable and homely, we hope we'll be able to come back to staying again in the future! Thank you chatrium!